Why WordPress Hosting Customer Support Isn’t Created Equal

In a competitive market, customer support is your true differentiator. For Rocket.net, it works because it’s part of our core beliefs. Once you’ve had a situation where you desperately need a knowledgeable person to help with something urgent on your site, then you’ll never look at less expensive hosting options ever again.

What is the Upside of Managed Hosting?

Managed hosting comes with many advantages. Sure, maybe it’s a little more expensive than shared hosting; but courtside seats are more expensive than those in the nosebleed section. We’ll never be a commodity hosting company. You shouldn’t settle for that either.

Why? Your websites are too important. Your websites are your business. Your WooCommerce online shops generate income and serve your customers. Never sacrifice business success by saving a few dollars every month on uptime, performance, technical support, or security.

“24/7 access to human support isn’t just a luxury—it’s a necessity that can mean the difference between a minor hiccup and a major crisis. While automation and AI have their place, they should complement, not replace, your support team.”

Rocket.net – No AI Bots Here: Why Agencies Need WordPress Hosting With 24/7 Human Support

Got Managed Hosting? You Made the Right Decision

Managed hosting costs more than shared hosting because you get more.

Superior performance: servers are optimized specifically for your WordPress instance. These servers offer faster load times, professional caching, and better performance than what we like to call, “commodity hosting.”

Easy management: Most providers offer a simple user interface so you can easily manage your websites without requiring in-depth technical knowledge. But you can get down and technical if that’s your thing.

Increased security: Managed hosting providers take responsibility for the security of your website by creating regular backups and performing security updates.

Dedicated customer support: Managed hosting packages offer dedicated customer support that specializes exclusively in WordPress websites. Your WordPress website!

Not Every Customer Support Question is Worth a Call

Customer support workers probably love the “Have you tried unplugging it and plugging it back in?” types of questions. For most of our support questions, the internet suffices, or our kids.

For experienced WordPress operators and shop owners, the most important customer support questions likely focus on more advanced topics and troubleshooting.

Here are some customer support questions that might be particularly relevant and see here almost every day here. Thanks, customer support people!

How do I troubleshoot plugin conflicts?

Experienced operators often deal with complex plugin setups, making conflict resolution a crucial skill.

How do I optimize my WordPress site for speed?

Site performance is critical, and experienced operators need to know advanced optimization techniques.

How do I secure my WordPress site?

Security is paramount, especially for larger or high-traffic sites that experienced operators typically manage.

How do I set up and manage multisite?

Multisite management is an advanced feature that experienced operators may need to utilize.

How do I debug WordPress errors?

Troubleshooting complex issues requires an understanding of WordPress error logs and debugging techniques.

How do I customize my theme using child themes?

Advanced customization without affecting the parent theme is a valuable skill for experienced operators.

How do I migrate a WordPress site?

Knowing how to safely move a WordPress site between hosts or domains is crucial for site management.

The Elephant in the Room: Customer Support

Raise your hand if you’ve ever experienced a problem with your WordPress hosting. Keep your hand raised if you’ve gotten the run around when you tried to reach out to your hosting provider for help. 

We get it. We’ve been in the industry for many years and we’ve seen the bad side of customer support. 

From day one, Rocket.net set out to be the web hosting industry’s leader in customer service and technical support.

Dedicated customer support = expert WordPress support

All the help you need is at your fingertips. Rocket’s industry-leading WordPress support team can be contacted directly from your WordPress control panel at any time.

“Good web hosting is at the heart of any successful website. Regardless of platform, you need safe, fast, and dependable web space to make your site accessible.”

Rocket.net

Good Customer Support is Your Knowledge Bank

Think of customer service as a knowledge base — your 24/7 virtual support assistant. It’s like having an always-available instruction manual that makes sense. 

AI might know about WordPress, but AI chatbots don’t really know WordPress. That’s an important distinction. 

Your issues are unique and need to be dealt with quickly and effectively. You don’t need to spend time searching for generic answers to other people’s problems.

Great customer support is like having your personal answering machine. Got a problem? Customer support has dealt with it before and has a specific answer that fits your situation.

Good Customer Support Means Good Customer Service

Customer support is the totality of answers and solutions that support you – and your customers. It’s all about a better understanding of your products and how to work with them effectively. That’s it!

How good your customer support is significantly influences how your company is seen. 

Customer support is expected to be provided via all available channels — more and more via chatbots.

At the end of the day, however, customer support does matter and has to be the top priority for businesses today.. 

People say ‘customer support’ and ‘customer service’ interchangeably. But, customer service tends to encompass all general customer interactions. It’s not just about fixing the problem, but how it’s fixed. 

If customer service fails to please, you could find your customers switching to a competitor.

Choose The Future of WordPress Hosting!

By investing in WordPress hosting, you’re equipping yourself with the tools and resources necessary to build a robust, secure, and high-performing online presence. Spend your time captivating and engaging with your audience. Let your hosting take care of the rest!