Benefits Of Personal, Proactive Managed Enterprise WordPress Hosting

Personalized service isn’t outdated in the age of AI. Rocket.net sets the industry benchmark on what personal, proactive managed Enterprise WordPress Hosting should be.

Personalization Matters Because People Matter

Remember the days when you knew your website host? Maybe you never experienced that. But think of another business where you knew the owner. A dry cleaner or plumber maybe. You used Fred the Plumber because he kept everything operational in your home. Your neighborhood drycleaner A’s Cleaners has half-price Wednesdays. You walk in and Sandra greets you and remembers you. Maybe it’s just your local bartender Jake knowing you want a whiskey sour – no ice. 

Personalized service isn’t just important for small transactions. They’re important throughout the lifetime of a customer. It’s pretty tough to have personalized service, if you don’t know your customers.

This is what sets Rocket apart. We know our enterprise WordPress customers because we chat with them in a dedicated Slack Channel on a regular basis. We prepare in advance when big events are coming up and when they’re about to launch a new product knowing things are going to run hot. Tech isn’t impersonal by its nature – companies chose to make it that way.

Proactive Security Monitoring is Always On

You can’t run an enterprise WordPress install without security monitoring. It’s not enough to scan once a day when your WooCommerce store is doing 300+ orders an hour. Our network is always actively/proactively monitoring for security incidents and DDOS attempts, Rocket will shut them down in minutes before there’s a loss of traffic or sales. That’s a win for you and a loss for the hackers. Now, that feels pretty darn safe. 

Proactive Support is Always On

Lots of hosting companies make promises to get the enterprise sale and then move on to the next potential CRM opportunity in their pipeline. That’s simply not our vibe. We offer every enterprise site owner personalized support in Slack. Slack support means you can chat with us about alligators climbing fences in Florida or get an immediate response to any problems. How? We have dedicated staff in the channel that are familiar with your site already. Working collaboratively over time means that we know any issues that have surfaced in the past, and how that might impact performance of similar nature in the future. We learn about your business along the way and want to contribute to your success!

Proactive Performance is Always On 

We’re always benchmarking website performance – even our own. Benchmarking allows us to notice change. With our enterprise WordPress clients, we proactively point out slow movers, whether it’s database performance, plugins or anything else that’s slowing things down before something actually breaks. You don’t have time to monitor performance. You have better things to do with your time.

Proactive Communication is Always On

Have a sale or special event are expecting heavy traffic, we’ll plan together in advance to make sure everything runs smoothly and performance isn’t impacted. Plus, with the Rocket.net Intelligent Edge, you’ll always be able to scale effectively when you most need it to avoid any downtime.

Proactive Consulting is Always On

Looking for business advice? Questions aren’t always technical in nature, often customers are looking for general business, marketing and SEO advice. Looking for a second opinion on something? Our entire team is always fully-integrated with our Enterprise customers for whatever the question of the day might be.

Choose The Benchmark of Enterprise WordPress Hosting

Choosing a personal, proactive enterprise hosting solution means you get white glove service – proactive communication, consulting, performance, security, and support are at your fingertips – always on. Just like your website.

Streamline your workflow by choosing a reliable, performant platform for your enterprise WordPress website. Let’s schedule a demo and see how Rocket.net can help you.