Technical Support Engineer

Company Overview

Rocket.net is one of the fastest growing Managed WordPress Platform’s in the world. We’ve taken a very unique edge-first approach to WordPress and provide our customers with the fastest and most secure environment for their business.

Job Overview

At Rocket.net, we pride ourselves on our customer service and we are always looking for highly skilled people with the right attitude to join our world-class team. Our company is Headquartered in West Palm Beach, FL, but at Rocket.net, WWW stands for World Wide WordPress, meaning all of our positions are also available in a remote environment. 

We’re looking to hire technical support engineers to help provide our customers with the industry leading customer service they’ve come to expect. We are a very customer centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and provide a solution to their technical problems quickly with a friendly attitude.

Schedule – All on Eastern Time (Florida):

Saturday-Wednesday:

  • 2:00 AM – 11:00 AM
  • 10:00 AM – 7:00 PM
  • 7:00 PM – 4:00 AM

Wednesday-Sunday:

  • 2:00 AM – 11:00 AM
  • 10:00 AM – 7:00 PM
  • 7:00 PM – 4:00 AM

Monday-Friday:

  • 10:00 AM – 7:00 PM

Responsibilities and Duties

So, what can you do for our customers?

  • Provide real-time assistance via Live Chat with the goal of solving the customers issue on first interaction.
  • Maintain a high level of professionalism with clients and work to provide a world-class experience.
  • Collaborate with our support team to share knowledge and increase your skillset.
  • Assist our customers with migrating their WordPress site’s to Rocket.net.
  • Debug plugins and WordPress core to help solve any problems a site may be having.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a “WOW!” experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hositng stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits and Perks

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

Rocket.net is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant however only qualified candidates will be contacted for an interview.

Job Category: Support
Job Type: Full Time
Job Location: Remote

Apply for this position

Allowed Type(s): .pdf, .doc, .docx